WARRANTY, RETURNS, DAMAGED SHIPMENTS, REFUSED SHIPMENTS
H3R Performance, Inc. ("COMPANY") warrants that its products will be free from defects in material and workmanship under conditions of normal use. The warranty period will be six (6) years from the date of purchase for fire extinguishers; one (1) year from date of purchase for mounting accessories.
For extinguisher repairs due to defect or non-conformance, the original gray lockwire seal must be intact. Otherwise, COMPANY is not responsible for repairs. COMPANY will not be liable or responsible for any defects attributed to normal wear and tear, erosion or corrosion, improper storage, use or maintenance or use of COMPANY’S products with incompatible products.
All warranties are void if COMPANY’s products are modified or used in conjunction with products or accessories not manufactured or approved by COMPANY or which are incompatible with COMPANY’s products. In no event will any obligation to pay or refund exceed the purchase price actually paid. Repair and/or replacement will be shipped EXW (Ex-Works) COMPANY’S facility (per Incoterms® 2010) unless otherwise agreed in writing by COMPANY.
You will prepay all transportation charges for return of Goods or part thereof to COMPANY, unless otherwise agreed in writing by COMPANY. COMPANY will not be responsible for any labor, removal or installation charges that may result from the above-described repair and/or replacement of any products.
Your exclusive remedy and COMPANY’s sole liability for any loss, damage, injury or expense of any kind arising from manufacture, delivery, sale, installation, use or shipment of products will be, at COMPANY’s option, the remedies described above, whether based on contract, warranty, tort or any other basis of recovery.
All returned products must be securely packed by you to ensure that returned material is not damaged during shipment. All returns must be accompanied by a COMPANY - issued Return Materials Authorization (“RMA”), which can be obtained by written request from COMPANY explaining the nature of the problem. Please contact us at firstname.lastname@example.org to request an RMA number. Make sure to include your full name (as it appears on your order) & the order number.
We will gladly accept any returns within 30 days of purchase of any new, unused products. All items must be returned in the original packaging in order to receive a full refund. You will prepay all transportation charges for return of product(s).
You must notify us prior to returning any items to obtain an RMA number - all unauthorized / un-notified returns will be refused and sent back. Items incorrectly shipped to COMPANY will be refused and returned. Items not purchased from COMPANY will not be accepted. Please contact us at email@example.com to request an RMA number. Make sure to include your full name (as it appears on your order) & the order number.
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a refund will be issued (including all applicable sales taxes). Shipping charges are non-refundable. If the value of the returned product reduces the value of the original sale below the free shipping threshold, the cost of shipping the original order will be deducted from the amount of the return.
We reserve the right to charge a restocking fee of up to 25% of the order for orders that meet the return criteria but require repackaging.
FOR ALL FIRE EXTINGUISHER RETURNS:
Fire extinguishers ship “hazmat” because their contents are under pressure, so we have to send a return tag to you and arrange pickup. You must use the original box you received your order in. It will have a black and white hazmat diamond. If you do not have the original box, please let us know and we will send you the box with proper labeling. DO NOT USE YOUR OWN BOX AS IT WILL NOT HAVE THE CORRECT HAZMAT LABELING. The cost of shipping and a replacement box (if sent) will be deducted from your refund.
If your product arrives damaged, please immediately contact our Customer Service Department.
If we ship your order to you and it is undeliverable or refused by the recipient, then it will be returned to us for processing. Refused orders are costly in that they need to be picked, packed and shipped. COMPANY incurs the costs for shipping both to you and for the return to us. Upon return of your order to us, we will issue credit to you for the returned parts less the outbound and incoming shipping costs and a nominal restocking fee.